Terms & Conditions
Effective Date: 22 May 2024
We invite you to explore our Northumberland Meats website. Your use of our site or placement of an order signifies your agreement to these terms. Should you disagree, please exit the site. Note that we may modify these terms occasionally, so do check back for updates.
Definitions
“Northumberland Meats”: Refers to our company.
“You”: The individual using our services or placing an order.
“Website”: The domain www.
“Products”: Items for sale on our site.
“Order”: Your purchased products scheduled for delivery.
“Subscription Order”: A recurring delivery order.
“Delivery”: The act of delivering your order.
“Order Deadline”: The cut off time for order changes or cancellations
1. About Us
1.1. Northumberland Meats are a business partnership based in Northumberland. We operate this website.
1.2. You can get in touch with us by using the details on the Contact Us page on our website.
2. Products
2.1. We frequently evaluate our product prices and may modify them without advance notification
2.2. We take great care to ensure that our product descriptions, pictures, prices, and information are accurate. However, despite our best efforts, there may be occasional inaccuracies, errors, or omissions. We do not accept liability for any such discrepancies.
2.3. Many of our suppliers are independent, small-scale farmers or producers. As a result, all our products are subject to availability. While we strive to maintain a consistent supply, there may be instances when certain items are temporarily out of stock.
2.4. Our products are priced by unit. The weight price displayed serves as guidance only. Due to the inherent variability of our products, the minimum and maximum weight cannot always be guaranteed. Consequently, some products may not precisely meet the criteria stated on our website.
We want to emphasize that we will not accept liability for underweight or overweight products. However, our commitment remains to meet weight expectations and adhere to the minimum weight.
All product prices include any applicable VAT.
4. Purchasing Products
4.1. Adding Products to Your Basket:
To purchase products from us, you must add each item to your shopping basket, which we refer to as “My Basket” on our website. To place an order with us, you must be 18 years of age
4.2. Managing Your Basket, you have the flexibility to add, change, or remove any product from your shopping basket before confirming your order. Additionally, you can adjust product quantities as needed.
4.3. Minimum Spend Requirement, Orders placed with Northumberland Meats are subject to acceptance based on a minimum spend condition. We reserve the right to modify existing minimum spend requirements or introduce new ones.
4.4. Delivery Charges, Before requesting payment, we will clearly communicate the delivery cost. This charge, referred to as the “Delivery charge,” varies based on your chosen delivery option (as outlined in section 7.1).
Upon confirmation of your order, you will receive an email confirming the order, and then a subsequent email detailing for the designated Delivery Day.
4.5. Order Acceptance, An order is considered accepted only when our website displays an order confirmation message. Subsequently, you will receive an order confirmation email
from us, listing the products you’ve ordered, their prices, and delivery specifics. The contract for the sale of products to you is established upon our acceptance of your order. If you notice any errors in the order confirmation, please contact us promptly.
5. Payment
5.1 Valid Payment Method, You are required to provide Northumberland Meats with accurate details of a valid credit or debit card.
5.2 Security of Payment Information, We take utmost care to ensure the security of your payment information. Here are the key points:
Your card details are encrypted and securely stored within our systems. Processing of payments is handled by a fully PCI compliant third-party provider.
Neither Northumberland Meats staff nor any other third party has access to your card details.
We utilize your payment information for automatic payment processing related to subscription orders.
Additionally, we employ a Secure authentication technology to safeguard against fraud.
5.3 Order Suspension or Cancellation, We reserve the right to suspend or cancel your order, as well as deliveries to you, under the following circumstances:
If we are denied authorization from your card issuer for payment.
If a payment has been rejected by your bank.
In such cases, please promptly contact us to arrange payment. Once the payment is successfully processed, you can proceed with placing another order.
6. Orders
6.1 Adjusting Your Order, If you add extra items to your order or remove items from it, we will adjust the charges accordingly based on the increased or decreased difference.
6.2 Order Modifications, You have the flexibility to change your order at any time, provided you contact us 48 hours before the scheduled delivery date.
6.3 Modification and Cancellation Deadlines, All orders can be modified or cancelled before reaching the specified order deadlines.
6.4 Order Processing After Deadline, Once the order deadline has passed, your order will be processed within our system, and payment will be taken as per section 5.2.
6.5 Cancellation Policy, As a small business specializing in perishable goods, we regret that we cannot cancel orders or refund payments after the order deadline has passed. Any cancellations will apply to the subsequent order.
6.6 Order Reminder Email, To keep you informed, we will send you an order reminder email
48 hours before the order deadline.
6.7 Out of Stock Items. In cases where products are temporarily out of stock and unavailable for your selected delivery date, we may substitute the item and inform you via your order note.
Alternatively, we will contact you to arrange one of the following:
A refund, A suitable replacement, Delivery of the goods at a later date
6.8 Order Acceptance and Refusal, We accept orders at our discretion, and we reserve the right to refuse orders without explanation.
6.9 Scheduled Delivery, After your order deadlines have passed and your order has been processed, it is scheduled for delivery within our systems.
7. Deliveries
7.1 Delivery Process
We use a reliable courier service for deliveries. Here are the key points:
Your order will be delivered on the date specified in the order confirmation.
However, if an unforeseen event occurs beyond our control, we will promptly contact you with a revised estimated delivery date or time.
In cases where delivery is delayed by more than 36 hours or fails to reach you altogether, we will arrange either a full refund or replacement.
Events beyond our control include adverse weather conditions, strike actions, vehicle breakdowns, traffic congestion, supplier issues, courier capacity constraints, and more.
7.2 Timely Delivery. In most cases, your delivery will arrive from our butchery to the address you provided (as stated on your order confirmation) within 24 hours.
All orders are delivered via next-day delivery, with shipping occurring on the day before your chosen delivery date.
7.3 Receiving Your Delivery. It is your responsibility to make suitable arrangements to receive your delivery. If you are unavailable at the time of delivery, please contact us to
arrange a redelivery.
7.4 Liability and Lost Deliveries. Once someone has received the delivery, or once the courier has left it at your specified location, we cannot accept liability for any loss or further
delays.
If, for any reason, you do not receive your delivery, please notify us within 24 hours. We will take the necessary steps, including contacting our drivers or tracking the shipment, to ensure that replacement goods reach you promptly.
7.6 Accurate Delivery Details. The accuracy of the delivery details you provide during order placement is crucial. If you provide an incorrect address, postcode, or no delivery
instructions, please notify us immediately. We will make every effort to deliver your order to the revised address. However, if delivery to the revised address is not feasible, we cannot be held responsible for any resulting loss.
7.7 Refused Deliveries. If your delivery is refused or not accepted at the specified delivery address, we regret that we cannot offer a replacement.
7.8 Packaging and Freshness. All goods and products dispatched via courier are securely packaged in fully recyclable cardboard boxes packed with ice. This ensures that they remain frozen for up to 24 hours.
7.9 Delivery Locations. Unfortunately, we are unable to deliver outside of England, Scotland, and Wales. Specific details regarding eligible addresses can be found on our Delivery Page.
7.10 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 11am-3pm on weekdays (excluding public holidays).
8. Complaints, Returns & Refunds
8.1 Customer Satisfaction, Our goal is your complete satisfaction with the products you order from us. If you encounter any issues or are dissatisfied with your goods for any reason, please reach out to us. We are committed to resolving the situation to the best of our ability.
8.2 Refunds and Replacements, Refunds or product replacements are solely at our discretion. We assess each case individually to ensure fairness and customer satisfaction.
8.3 Making a Complaint, Should you wish to make a complaint, please contact our customer service team using the details provided on our Contact Us page. We strive to respond to your complaint as promptly as possible, addressing your concerns effectively.
8.4 You can telephone our customer service team at 01289 388202 or write to us at office@northumberlandmeats.co.uk.
9. Website Information and Liability
As all information provided on our website is freely accessible, you acknowledge that it would be unreasonable to hold us liable for the website and the information it contains.
9.1 The content of the pages on this website is intended for general information and use only. It is subject to change without prior notice.
9.2 We make no representations or warranties, whether expressed or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information, products,
services, or related graphics contained on the website. Any reliance you place on such information is therefore strictly at your own risk.
9.3 User Responsibility, Your use of any information or materials on this website is entirely at your own risk. We shall not be liable for any consequences arising from such use.
It is your responsibility to ensure that any content or information available on this website meets your specific requirements.
9.4 Limitation of Liability
In no event will we be liable for any loss or damage, including indirect or consequential loss or damage, arising from:
Loss of data, Loss of profits, Use of this website
9.5 This website may contain links to other third-party websites, which are not under the control of Northumberland Meats.
We have no control over the nature, content, and availability of those external sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
9.6 While every effort is made to keep the website up and running smoothly, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
9.7 This website contains material that is owned or licensed by us. Such material includes the design, look, appearance, and graphics. Unauthorized reproduction, including using, printing, or copying material from this website, is prohibited unless explicitly outlined in section 11.3 (e.g., browsing, product selection, or order placement). Framing this website is prohibited.
10. Privacy Policy & Cookie Policy
10.1 Protection of Personal Information, when using our website, you may provide us with personal information. We take your privacy seriously, and the protection and usage of this information are outlined in our separate Privacy Policy.
10.2 Use of Cookies, our website utilizes cookies. These small text files are stored on your device when you visit our site. Here’s what you need to know: What are cookies? Cookies are used to enhance your browsing experience by remembering your preferences and providing personalized content.
Types of cookies we use:
Functional cookies: These are essential for the proper functioning of our website. They enable features such as remembering your login details or items in your shopping cart.
Analytical cookies: These help us analyse website traffic and improve our services. They collect anonymous data about how users interact with our site.
Third-party cookies: Some third-party services (e.g., social media platforms, analytics tools) may set cookies on our site. We have no control over these cookies.
Your consent: By continuing to use our website, you consent to the use of cookies as outlined in our Privacy Policy.
Managing cookies: You can adjust your browser settings to control or delete cookies. However, please note that disabling cookies may impact certain features of our website.
11.Copyright & Trademarks
11.1 Ownership and Copyright, this website and its content are copyrighted by Northumberland Meats. All rights are reserved.
11.2 Third-Party Rights, we recognize third-party copyright, trademarks, brand names, and product titles displayed on our website.
11.3 Permissible Uses, while respecting our rights, you may engage in the following activities related to the content on this website:
Personal Use: You may print or download extracts to a local hard disk for your personal and non-commercial use.
Third Parties: You may share the content with individual third parties for their personal use, provided you acknowledge this website as the source of the material.
Social Media Sharing: Feel free to share a direct link to this website or its content on social media platforms.
11.4 Restrictions, without our express written permission, you may not distribute or commercially exploit the content on our website. Transmission or storage of our content on any other website or electronic retrieval system is also prohibited.
12. Liability, Warranties & Applicable Law
12.1 Limitation of Liability
We accept no liability in relation to representation, including unforeseeable losses and business-related losses (such as loss of reputation, profits, trade, or trade opportunities).
12.2 Maximum Liability
Our entire liability under these terms and conditions will not exceed the purchase price of the products in question.
12.3 Events Beyond Our Control
We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control. Such events may include adverse weather conditions, strikes, vehicle breakdowns, traffic congestion, supplier issues, courier capacity constraints, and more.
12.4 Rights and Transfers
You are not entitled to assign, sub-license, or otherwise transfer any of your rights under these terms and conditions.
12.5 Governing Law
These terms and conditions are governed by and construed in accordance with British law.
12.6 Severability
If any provision within these terms and conditions is found to be invalid by a court having jurisdiction, the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.
If you have any questions about these terms and conditions please contact us.